TERMS & CONDITIONS

Advance Bookings required at least one day/24 hour in advance.

  • For booking less than 24 hours in advance please contact us directly. We cannot guarantee driver availability for instant booking.
  • Driver & Vehicle Information will be provided at least 24-hours or one (1) day before pick-up date.

Airport Pick-Up (ARRIVAL):

  • Don't worry if your flight is delayed or arrived early. We will monitor your flight closely and arrange accordingly.
  • Pick-Up Time is based on Actual Time of Arrival (ATA) + Buffer Time.

Airport Drop-Off (DEPARTURE) and other type of pickup:

  • For pickup except for the airport, driver will be on standby at least 15 minutes from pickup time.
  • Driver will only move to lobby area at least 5 minutes from pickup time or once received confirmation from the traveler.

Complimentary Waiting Time:

  • Complimentary 60-minutes waiting for pick-up from airport Kuala Lumpur International Airport (KUL) terminal 1 and 2.
  • Complimentary 20-minutes waiting for pick-up from other location.
  • To be fair to the driver, you can extend the waiting time with extra charges.
  • We reserve the right to cancel the trip if we unable to contact the traveler after at least 15 minutes after complimentary waiting time.
  • NO refund is applicable if the traveler is no-show. 

Airport Transfer Booking Extra Waiting Charge:

  • RM30-RM100 for every 30 minutes extra depending the type of vehicle.

Cancellation or Reschedule Booking:

  • Free Cancellation/Reschedule – NO PENALTY, Applicable only for pay on arrival type of payment submitted up to 24 hours before the flight.
  • NO REFUND for cancellation less than 24 hour before the booking pick up time.
  • NO RESCHEDULE and NO REFUND for less than 12 hour before the booking pick up time.
  • All refunds subject to approval.

Additional Baggage/Luggage:

  • When you book with us, we provide a generous baggage allowance for each type of vehicle. However, if your baggage exceeds the free allowance, we cannot be held responsible for any issues related to items that do not fit or cannot be accommodated.
  • When you book with us, each vehicle comes with a designated maximum load allowance. It is the passenger's responsibility to ensure that this allowance is not exceeded. We cannot accept liability for any issues that may result from overloading or the inability to fit items in the vehicle.

Baggage Policy:

  1. The standard size for calculating luggage is based on a 26-28 inches.
  2. Any large suitcase exceeding 30 inches will be counted as 2 pieces of luggage.
  3. One(1) pieces of Standard Size equal to Two(2) smaller size (20″- 22″) luggage.

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Important Reminders:

  • Infants and children will be counted as one passenger, and travelers are not permitted to bring luggage that exceeds the vehicle's capacity limit due to space constraints. If the driver is unable to accommodate excess baggage, the passenger may be denied service, and any resulting consequences will be the responsibility of the passenger.

Additional Traveler/Passenger:

  • Driver have the right of NOT to pick up if the traveler/passenger is exceeded the number of each vehicle allowed.
SAFETY & COMFORT is our priority to you!

All-Inclusive Price:

  • Our airport transfer service operates on a fixed-price basis. The price includes tolls, parking fees, and any other charges that may be incurred during your journey. As long as you don’t change your pickup or drop-off location or time, you won’t have to pay any additional fees.
  • Airport transfer and pickup/dropoff rates are subject to market adjustments, and actual prices may vary depending on factors such as booking time, usage time, and vendor. The price quoted at the time of booking is only valid for the current reservation. To enjoy the quoted price, we recommend that you book and pay as early as possible after obtaining your price quote.

Late Arrival/Punctuality Guarantee:

  • If our driver does not arrive on time, you may contact us through whatsapp at +601117017519. We will coordinate with you immediately to resolve the issue. If the driver cannot provide service on time, we will compensate you at a rate of RM1 per minute of waiting time, up to a maximum of RM60 (in the form of coupons/credit).
  • If we are ultimately unable to provide service, we will provide a one-to-one refund service with additional compensation of 50% of the booking amount.

Confirmation Guarantee:

  • If our site confirms the order but then cancels it, causing you to be unable to travel, we will provide you with a full refund.

Replacement:

  • In the event of vehicle replacement due to operational or other reasons, we shall arrange a vehicle of same model/category or and upgraded model/category.

!! Important Terms and Conditions !!

IMPORTANT STATEMENT

GCRIDE.MY WHICH IS OWN BY GOLDREST CHAUFFEUR SERVICES IS A COMPANY WHICH PROVIDES A WEBSITE, PLATFORM FOR USERS/CONSUMERS TO VIEW, OBTAIN OR PROCURE GOODS AND SERVICES PROVIDED BY PARTNER. WHERE THE GOODS/SERVICES ARE OFFERED AND/OR PROVIDED BY PARTNER. GCRIDE ROLE IS MERELY TO LINK THE USER WITH SUCH PARTNERS OR TO ENABLE USERS/CONSUMERS TO VIEW INFORMATION IN RESPECT OF THE PARTNER’S GOODS/SERVICES. GCRIDE IS NOT RESPONSIBLE FOR THE ACTS AND/OR OMISSIONS OF ANY PARTNERS OR INFORMATION RELATING TO THE SAME. PARTNERS SHALL BEAR ALL LIABILITY IN RELATION TO SUCH GOODS AND SERVICES. PARTNERS ARE NOT, AND SHALL NOT HOLD THEMSELVES TO BE, AN AGENT, EMPLOYEE OR STAFF OF GCRIDE AND THE SOLUTIONS PROVIDED BY PARTNERS SHALL NOT BE DEEMED TO BE PROVIDED BY GCRIDE. GCRIDE WILL ONLY HELP USERS/CONSUMERS AND PARTNERS TO COORDINATE THE PROBLEMS BETWEEN USERS AND PARTNERS TO GET THE BEST BENEFITS FOR BOTH PARTIES.

Disclaimers and Terms of Use

Disclaimer

  1. Neutral Platform:
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  7. Information Accuracy:
    gcride.my strives to ensure the accuracy of information displayed on the platform but cannot guarantee that all details provided by Partners are complete, accurate, or up-to-date. Users are encouraged to verify the information directly with Partners.Terms of Use.

Terms of Use

  1. Acceptance of Terms

    By accessing or using gcride.my, Users agree to these Terms of Use and acknowledge that gcride.my operates solely as a platform to connect Users with Partners.
  1. Platform Role and Limitations
    • gcride.my provides an online space for Users to view and procure goods and services offered by Partners.
    • gcride.my does not offer, own, or control the goods or services listed on the platform. The role of gcride.my is strictly limited to facilitating connections and payment processing.
  1. Pricing and Payment
    • All pricing for goods and services is determined solely by the Partners. gcride.my does not influence, modify, or control the pricing of these services.
    • gcride.my collects payments on behalf of the Partners as a service. Payments are transferred to the Partners after deducting minimal bank or service charges and any advertising fees that are pre-agreed with the Partners.
    • Advertising fees, agreed upon between gcride.my and the Partners, are charged for enhanced visibility or promotions on the platform. These fees do not impact the prices displayed to Users.
    • gcride.my is committed to maintaining transparency and fairness in all transactions to ensure a smooth and reliable experience for both Users and Partners.
  1. User Responsibilities
    • Users are responsible for ensuring the accuracy of their booking information and compliance with any terms set by Partners.
    • Users must resolve any direct issues or disputes related to goods and services with the respective Partner.
  1. Liability Disclaimer
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    • All liability related to the goods and services listed on gcride.my rests with the respective Partners.
  1. Independent Partners
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  1. Information and Content
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    • Users should independently verify any details related to goods and services before making a purchase or booking.
  1. Dispute Resolution
    • gcride.my may assist in facilitating communication between Users and Partners to address disputes. However, gcride.my is not obligated to mediate or resolve any disputes and will not be held liable for outcomes.
  1. Changes to Terms and Platform
    • gcride.my reserves the right to modify these Terms of Use or discontinue services at any time without prior notice. Users are encouraged to review the Terms regularly. Continued use of the platform constitutes acceptance of any updated terms.
  1. Contact Information
For any questions, concerns, or disputes regarding these Terms of Use, please contact gcride.my:
Goldcrest Chauffeur Services
Email: admin@gcride.my
Contact: (+60) 1117017519