How do I cancel or reschedule my booking?

Go to Manage Booking, enter your Booking Number and the email used to book, and request a manage link — we'll email you a secure link where you can view full trip details and cancel, if your booking is still eligible.

For a reschedule, please contact our team directly (WhatsApp or email) with your Booking Number and the new date/time you'd like.

For exact cancellation windows and refund eligibility, please see our Terms & Conditions and Refund Policy — timing relative to your pickup date affects whether a cancellation is fully refundable.