What happens if my driver is late or my trip can't go ahead?

If your driver doesn't arrive on time, message us on WhatsApp right away and we'll coordinate a solution immediately. If we're unable to get your driver there on time, we'll compensate you RM1 per minute of waiting, up to RM60, as credit/coupons.

If we're ultimately unable to provide the service at all, you'll receive a full refund plus an additional 50% of your booking amount as compensation. And if we confirm a booking and then have to cancel it, causing you to be unable to travel, you'll also receive a full refund.

If a vehicle needs to be replaced for operational reasons, we'll always provide one of the same category or better.